Shipping & Return

Shipping costs and estimated delivery times will be displayed during checkout, ensuring transparency with no hidden fees.

• United States Shipping
  - Standard shipping is free for orders over $49 within the U.S.
  - Standard shipping typically takes 4-7 business days.
  - Express shipping typically takes 3-5 business days.
  

• European Union Shipping
  - Orders shipped within the E.U. incur a flat shipping fee of €49
  - Orders will be processed and shipped from either France or Hong Kong
  - Standard shipping typically takes 4-7 business days, while express shipping typically takes 3-5 business days.
  

• Asian Pacific Shipping
  - Orders shipping to the Asian Pacific region will be processed from our Hong Kong warehouse.
  - Standard shipping typically takes 5-8 business days.
  - Express shipping options are available for most destinations in the region and typically take 3-5 business days.
  - Free shipping is available for orders over $49, where applicable.
  

• International Shipping
  - We strive to provide a fast and seamless shipping experience for international customers.
  - Orders to international destinations will be processed from France, the USA, or Hong Kong.
  - Delivery times typically range from 4-6 business days.
  
  

Estimated Shipping Time
Our automated system ensures that your order is sent directly to our warehouse as soon as it is placed online. Please note:

Once 12 hours have passed after placing your order, cancellations or changes will no longer be possible.

• Power Bank Policy
  All Lithium-Ion products, such as power banks, require special shipping arrangements. Free shipping may not be available for all countries. The shipping cost for these items will be calculated during checkout for applicable regions.
  
  

• Customs, Import Taxes & Duties
  - import taxes, duties, and related customs fees are not included in your payment to us.
  - These charges, if applicable, are determined by the Customs office of the destination country.
  - For more information, please contact your local Customs office directly.

Backorders

• If any items in your order are temporarily out of stock, your entire order will be held until all items are available for shipment. This policy applies to both domestic and international orders.

• Once your complete order is dispatched, tracking information will be sent to you within 1-2 business days.

• While we strive to maintain sufficient inventory levels, occasional stock shortages may occur. In such cases, we will work promptly to source the remaining items and finalize your order as soon as possible.

• For any questions about your order status, please contact our customer service team.

Returns & Exchanges

• Returns
  We ensure stringent quality control, but if you receive a faulty product or an incorrect order, you can return it within 30 days of delivery for a refund. If you change your mind or wish to return an unwanted order, please contact us at cs@AMAZINGthing.com for assistance. Returns without prior communication will not be accepted.

• Important Notes:
  - Return shipping costs are not covered by us.
  - Refunds will be issued to the original payment method used by the purchaser.
  - tems must be returned in their original condition and packaging.

All our products come with a 1-year warranty. For issues arising after purchase, please reach out to our support team at contact@amazingthing.com.

• Exchanges
  We currently do not offer an exchange program. If you wish to replace an item, please:

1. 1. Return the original item for a refund.

   2. Place a new order for the desired item.

For assistance, contact us at contact@amazingthing.com.